Returns and Refunds

Each Wedding Pen is personalized with details provided by you and prepared specifically for your order. Because personalized products are made to your specifications, the statutory right of withdrawal does not apply to them. They therefore cannot be returned or exchanged simply because you have changed your mind.

This does not affect your statutory rights if your order is defective, damaged, incorrect or otherwise does not conform to your order.

Order cancellations

You may request to cancel your order within 24 hours of placing it. To request a cancellation, contact us at shop@theweddingpen.com as soon as possible and include your order number.

After the 24-hour cancellation period has passed, your order may already be in preparation or personalization and can no longer be cancelled.

Damaged, defective or incorrect items

Please inspect your order when you receive it. If your Wedding Pen arrives damaged or defective, or if you receive an incorrect item or personalization that does not match the details submitted with your order, please contact us at shop@theweddingpen.com as soon as possible.

Please include your order number, a description of the issue and, where appropriate, photographs that clearly show the problem. We will review the issue and provide an appropriate solution in accordance with your statutory rights.

Personalization details

Please check all names, dates, messages and other personalization details carefully before placing your order. We produce your Wedding Pen using the information submitted with your order and cannot accept returns or exchanges for errors in personalization details provided by the customer.

If you notice an error after placing your order, contact us within the 24-hour cancellation period as soon as possible. We will make reasonable efforts to update the personalization details before production begins, but we cannot guarantee that changes will still be possible.

Refunds

Where a refund is agreed or required by applicable law, it will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process the refund.

Contact

If you have any questions about cancellations, returns, damaged or defective products, or refunds, contact us at shop@theweddingpen.com.