Shipping destinations

We currently ship to Croatia and other countries within the European Union.

We do not currently ship to destinations outside the European Union.

Shipping costs

Shipping is currently free for all orders delivered within Croatia and the European Union.

Production and processing time

Each Wedding Pen is personalized and carefully prepared for the couple. Once the final personalization preview has been approved, we begin preparing your order for completion, quality control and shipping.

Delivery time

Please allow up to 14 business days from final approval of your personalization for your order to arrive.

Delivery times may vary depending on the destination and circumstances beyond our control. If you need your Wedding Pen for a specific wedding date, we recommend placing your order as early as possible.

Unless a different delivery time has been agreed with you, your order will be delivered without undue delay and no later than 30 days from the date your order is confirmed.

Shipping confirmation and tracking

Once your order has been shipped, you will receive a shipping confirmation by email. Tracking information will be provided where available.

Delayed delivery

Occasionally, delivery may be affected by circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact us at shop@theweddingpen.com so that we can investigate the shipment.

If we are unable to deliver your order within the agreed delivery time, your rights under applicable consumer protection law remain unaffected.

Lost or damaged shipments

We take responsibility for your order while it is being transported by a shipping carrier arranged by us until you, or a third party designated by you other than the carrier, receive the order.

If your order is lost or arrives damaged, please contact us as soon as possible at shop@theweddingpen.com so that we can investigate and resolve the issue.

Incorrect or incomplete delivery address

Please make sure that your delivery information is complete and accurate when placing your order.

If you notice an error in your delivery address, contact us as soon as possible at shop@theweddingpen.com. If your order has not yet been shipped, we will do our best to update the delivery information.

Once an order has been dispatched, we may not be able to change its delivery address.

Contact

If you have any questions about shipping or delivery, please contact us at:

Email: shop@theweddingpen.com